Support

Welcome To Our Support Area

Intrinsyc’s experienced in-house team of engineers can ensure your development project doesn’t suffer from unnecessary delays due to missteps or obstacles. Intrinsyc offers several technical support options that can bring your engineering team up to speed and keep them moving forward when technical challenges arise.  This can include everything from proof of concept research to DSP design, hardware and software design and development, custom driver debug, field deployment and manufacturing test and support.

Development Kit Support

  • Have a question about one of our development kits?
  • Don’t know which development kit will be best suited to your needs?
  • Want to understand which features are supported out of the box and which will require development?
  • Purchased a development kit and need help setting it up or documentation regarding the building, loading or running one of the provided BSP images?

 

If you have questions or require additional technical information regarding the features, set-up and operation of the development kit visit our Helpdesk to open a ticket and Intrinsyc’s support team will respond within 48hrs.  Tickets are tracked, and you can login to check on their status or enter additional information.

Helpdesk

If you have purchased a development kit and need access to our detailed technical information on the hardware and software, or to view the “how to guides”, register your kit and by visiting our online technical information portal.

Technical Portal

To review additional information regarding development kits including FAQs, datasheets, videos, news and our tech blog visit our resources page.

Resources

New Product Development Support

  • Developing a new product based on one of our Open-Q™ SOMs and want to ensure the carrier board you have designed is compatible with our Open-Q™ SOM?
  • Need help debugging the driver you developed for a new peripheral?
  • Having problems re-building the BSP after making modifications to integrate additional features?
  • Would like in-depth guidance, recommendations or analysis of “what if” or “how can I” type questions?

To review our product development support packages visit our support packages page to determine which one is right for you.

VISIT OUR SUPPORT PACKAGES

Need further help selecting the right package to suit you?  Visit our HelpDesk and open a ticket, providing as much information about your project as possible and Intrinsyc’s support team will guide you to the recommended option.

HELPDESK 

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