Training and Support
Having the right kind of help available can prevent your development project from suffering unnecessary delays due to missteps or obstacles. Intrinsyc offers several technical support and training options that can bring your people up to speed and keep them moving forward when technical challenges arise.
Hotline incident support
Sometimes you just need a little help and you need it fast. Intrinsyc supports all our customers with incident hotline availability for those who require a small amount of support time.
For customers requiring a higher level of support, we recommend an extended support plan.
Extended support plans
We offer three levels of extended support that you can choose from, depending on your level of in-house expertise and the complexity of your project.
- Bronze level: 90 days online support, designed for customers with substantial internal software development expertise.
- Silver level: 1 year telephone support, for customers with less internal expertise or more challenging projects.
- Gold level: 1 year expedited telephone support by senior R&D engineers when needed. This plan is ideal for customers with critical development assistance and time-to-market requirements.
Contact us for more information about our support plans.
Technical training
Getting the right training early can mean less need for support later in your project. Intrinsyc offers customized training to help your quickly and efficiently develop your hardware and software solutions. Courses are generally hands-on and include course manuals and CD-ROMs.
Our training can bring you up to speed on working with a new operating system, or it can drill down into complex challenges such as power management and telephony integration.
Contact us for more information on how we can develop a training course that's right for you.